BingX experienced a third-party data API anomaly on 2023-08-29 10:28(UTC+0), which resulted in unusual market data (Affected areas: Standard Futures; affected pairs: BTC/USDT and ETH/USDT). We want to assure you that the issue has been promptly resolved. As a platform that attaches great importance to the user experience, we have formulated the following compensation scheme.
The profits gained by affected users will not be deducted, while losses will be compensated by the platform. The compensation details are as follows.
1. Affected users that experienced forced liquidation due to the abnormality will receive full compensation.
Compensation Plan: Compensation amount = Order margin
2. Affected users who incurred losses from accidentally triggered Stop Loss (SL) will receive compensation.
Compensation Plan: Compensation amount = The portion of losses generated by the stop-loss order
The compensation amount will be calculated based on the optimal price for users.
The compensation will be issued before 2023-08-30 10:00(UTC+0) .
If you have any questions, please contact our 24/7 online customer support.
BingX Operation Team
BingX Official Channels
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