FAQ

Q1: What is natural VIP?
Natural VIP refers to a VIP tier automatically assigned by the system based on a user's actual trading volume, as distinct from VIP status obtained through a whitelist invitation or a trial pass.

Q2: Which losses are eligible for the event subsidy?
Eligible losses must come from futures trading conducted using users' own funds (not vouchers). The order must be opened after the event starts (08-12 00:00), closed during the event period (before 08-31 23:59), and result in a real loss after closing.

Q3: What are the conditions for claiming the event subsidy?
You must still be a natural VIP user when the event ends. If you have been downgraded to non-VIP status when the event ends (08-31 23:59), you will not receive the reward. If the downgrade occurs after the event ends (09-01), you can still receive the reward as normal.

Q4: Can losses from orders opened before the event starts, but closed during the event period, be counted?
No. This event only counts futures orders opened after the event start time (08-12 00:00). Losses from orders opened before the event starts are not included in the subsidy calculation, even if closed during the event period.

Q5: Can losses from orders opened during the event period, but closed after the event ends, be counted?
No. This event only counts futures orders closed during the event period (08-12 00:00 to 08-31 23:59). Even if an order was opened during the event period, if its close time is later than the event end time (08-31 23:59), the resulting loss will not be included in the subsidy calculation.

Q6: When can I view and claim my subsidy amount for this event?
After the event ends, the platform will complete reward calculation and distribution within 10 business days, with rewards credited to your account no later than 2026-09-10 23:59. Once the reward is credited, you can view and use it in [My Vouchers]. Note that the Trial Fund is valid for 7 days. It will automatically expire and will not be reissued after that, so use it promptly.

Q7: What is the reward, and does it have an expiration date?
The reward for this event is Futures Trial Fund, distributed based on the highest tier corresponding to your cumulative losses during the event. Each user can receive the reward only once, and rewards cannot be stacked. The Trial Fund has no usage threshold, has a 50% offset ratio, and is valid for 7 days from the date of issuance. It will automatically expire and will not be reissued after that.