Dear Users,

Due to an abnormal delisting of CETUSUSDT in Perpetual Futures between 2024-11-13 16:29 and 20:00 (UTC+8), some users have encountered abnormal closing of their CETUSUSDT Perpetual Futures position. BingX took immediate action and has since restored normalcy in the first instance.As a platform attaching great importance to user experience, we have formulated the following compensation plan for affected users (who were liquidated during the incident):

1. For certain users whose position has been restored, the compensation plans are as follows.

1) For users who incurred increased losses or reduced profits due to the inability to close positions during the anomaly, the platform will issue compensation as stated below.

Compensation Plan: A comparison will be made between the "optimal price" and the user's close price before 2024-11-14 12:00 (UTC+8). If the user's closed price is worse than the optimal price, the difference will be compensated. If the user's closed price is better than the "optimal price," no compensation will be issued.

2) For users whose orders failed to trigger TP/SL during the abnormality, the platform will issue compensation based on the plan below.

Compensation Plan: A comparison will be made between the trigger price of the TP/SL order and the user's close price before 2024-11-14 12:00 (UTC+8). If the user's close price is worse than the trigger price, the difference will be compensated. If the user's close price is better than the trigger price, no compensation will be provided.

Optimal Price: It is calculated by collating the prices during the delisting period and the next 10 minutes following the re-listing that is most beneficial for the user. For long positions, the optimal price is the highest price observed during that period, while for short positions, it is the lowest price observed during that period.

2. For users whose position hasn't been restored

If a user’s position is liquidated while at a loss, we will compensate the margin lost in futures trade.

3. All affected users will be compensated with a 20 USDT Trial Fund.

All compensation will be issued before 2024-11-14 at 24:00 (UTC+8).

If you have any questions, please contact our 24/7 online customer support.

BingX Operation Team

2024-11-13