Dear Users,
BingX experienced a malicious DDOS attack on 2023-01-17, which resulted in delayed trading for some users between 22:24 - 22:39 (UTC+8). After repairs by the BingX technical team, the platform was repaired and operational at 22:39. Rest assured that your funds remain safe and secure with us.
 
BingX guarantees to fully compensating for any unexpected losses incurred by the use of our system
 
Compensation Details
The system will collate and provide compensation for all platform users who accessed the platform and encountered the following situations during the DDOS attack period.
 
1. Users that experienced abnormal forced liquidation during this period will receive full compensation
Compensation Plan: Compensation amount = Order margin
 
2. Users that failed to close positions during this time, causing losses, will receive partial compensation.
Compensation Plan: Compensation Plan: Compensation amount = Floating P/L at the end of the abnormal period - Floating PnL when the abnormality occurred
 
3. Users that accidentally triggered Stop Losses will recieve partial compensation of losses.
Compensation Plan: Compensation amount = Stop loss amount - Floating PnL when the abnormal occurred
 
Example 1:
If the user's position had a forced liquidation of 100 USDT during the abnormal period, the user will receive 100 USDT as compensation.
 
Example 2:
a) If a user's position had a profit of 80 USDT. When the abnormality occurs, and the profit decreases to 50 USDT at the end of the abnormal period. The user will receive 30 USDT compensation.
b) If a users’ position had a profit of 30 USDT. When the abnormality occurs, and the loss was -10 USDT at the end of the abnormal period, the user will receive 40 USDT compensation.
c) If a users’ position had a loss of -20 USDT when the abnormality occurred, and the loss was -70 USDT at the end of the abnormal period, the user will receive 50 USDT compensation.
 
Example 3:
If a users’ position had a loss of 40 USDT. When the abnormality occurs, and triggers a stop loss to lose 70 USDT during the abnormal period, the user will receive 30 USDT as compensation.
 
Additional Description
  • The compensation amount will be calculated based on the user's optimal price
  • The compensation will be issued before 2023-01-18 at 18:00 (UTC+8)
  • If you have any questions, please contact online customer service
 
Thanks for your support and trust in BingX. We will provide a safe, fair and comfortable trading platform for all!
 
BingX Operation Team
2023-01-17