Dear BingX Users:

We have received reports lately that some scammers use the key information such as passwords that they obtained from users in the name of account operation to con users out of assets. If you encounter such scam, please take the following steps to contact the platform for help. The platform will actively respond and cooperate with you to safeguard your interests to the greatest extent.

Step 1: Report to the online support. The online support will send a Case Registration Form to quickly record and understand your experience. Please fill the form truthfully and in detail.

Step 2: The online support will hand the case over to the platform's legal department, and get back to you after 1 hour. Please pay attention to the chat box with online support or the message center.

Step 3: For special handling of the suspected account in accordance with the law, please submit a "letter to freeze account" to support@bingx.com. The letter should include a Case Filing Decision, a Freezing Notice, and the police officer's badge (*2).

Step 4: The platform will permanently ban the suspected account, hand the assets in the account over to its legal department for further handling once the scam is verified, and protect the interest of users as much as possible.

Important Reminder: Do NOT share your account passwords, SMS codes, Google verification codes, and any other private information with others to prevent losses. If you need assistance or have any questions, please contact our 24/7 online support.

BingX Operation Team
2024-07-24

 

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