Dear Users,

From 00:00 3 Feb, 2022 to 13:59 5 Feb, 2022 (UTC+8), there has been a delay in connecting to Binance API due to its unstable service. This has resulted in users' inability to unfollow the Binance trader. Our engineers have taken immediate action, and the issue was resolved on 14:00 5 Feb, 2022 (UTC+8).

 

BingX pledged to compensate for all losses incurred due to our system's issue.

 

Compensation Details:

1.The system will automatically collate the list of affected users and issue compensation for all additional losses incurred from the inability to unfollow Binance traders during the incident period.

 

“Additional Losses” Calculation: The actual PnL after unfollowing - The unrealized PnL when the user attempts to unfollow.

Examples:

  • If PnL is greater than 0: A profit has been generated after failing to unfollow. (The profit gained are excluded from the compensation plan)
  • If PnL is lesser than 0: A loss has been generated after failing to unfollow, resulting in additional losses. The platform will compensate for all additional losses caused by our system's issue.

 

2.In addition to the above, as part of the compensation plan, BingX will issue bonuses for all affected users.

  • Bonus: 30 USDT
  • Leverage: 10X
  • Validity Period: 7 days

Note: All compensation will be collated and issued by 18:00 10 Feb, 2022 (UTC+8). For further inquiries, please get in touch with our 24h online support.

 

BingX reserves the right in its sole discretion to amend, change or cancel this announcement at any time and for any reasons without prior notice.

 

Risk Warning

Digital asset derivatives trading is highly leveraged and risky and may result in partial or total loss of account funds. Before participating in contract trading, investors must ensure that they understand the nature and rules of contract trading, and decide whether participating in contract trading is profitable. Investors should base their decision on their investment experience, goals, financial status, and ability to bear risks.

BingX Operation Team

02-06-2022