Dear Users,
Due to recent market volatility and technical issues, some users experienced abnormalities when performing sell operations in spot copy trading between 2025-09-25 00:00 and 2025-10-13 00:00 (UTC+8). We sincerely apologize for any inconvenience or impact caused by this issue. We are fully committed to optimizing our system processes and greatly appreciate your understanding and support.
Our technical team has completed a comprehensive review and identified the causes:
- An abnormality occurred in the system's unfreezing process, causing the initial sell orders placed by users to fail to execute normally.
- When users subsequently attempted to place sell orders again, the actions were restricted due to duplicate order IDs.
The following measures have been taken to resolve this issue:
Priority expedited processing of related orders: All affected trades were fully processed by 2025-10-14 14:03:00. Please note that, influenced by the recent significant market fluctuations, the final sell prices were better than the prices at the time of your initial sell operation.
If you have any other questions, please feel free to contact our customer service team at any time, and we will assist you promptly.
BingX Copy Trading
2025-10-14
