Withdrawal Refund Request
Fill out the application form, and we'll help you recover your crypto. See the withdrawal return guide for reference.

Application Information

Upload Video

Upload one complete, clear, and unedited video showing the connection between the withdrawal and the refund record. Your application may be rejected if the required information is missing.

Recording Requirements

  1. Use a separate device to record the entire process. Screen recordings are not accepted.
  2. Use the same devices throughout and record continuously in a single take. Do not pause, edit, or splice the video.
  3. Make sure the platform name, page navigation, and transaction details are clearly visible.

Video Must Be Shown in the Following Order

  1. Login to the platform app: Start filming from the login page and complete the login process.
  2. Original withdrawal record: Go to the withdrawal record page and show the crypto, amount, date and time, transaction status, and the complete original withdrawal TxID.
  3. Login to the external exchange app: Start from the login page, then log in and go to the deposit, refund, or fund record page. You may pre-enter your account and password and complete login using Face ID, SMS verification code, or Google 2FA.
  4. Refund record: Show the crypto, amount, date and time, transaction status, and complete return TxID.
  5. Additional proof: If the app does not display the complete refund TxID, open the corresponding blockchain explorer page. If the TxID comes from customer service, email, SMS, a return receipt, or a self-service request, also show the related records to prove its source and its connection to the original withdrawal.

Note

  • The original withdrawal TxID must appear in this platform's app. The refund TxID must be verifiable through records on the external platform or a blockchain explorer.
  • Customer support messages, emails, and similar records cannot be used on their own as a substitute for verifiable transaction information.
  • Screenshots, exported data, and other static files are not accepted.

Example

Video must be under 50 MB and in MP4 or MOV format.

Risk Warning

Cryptocurrencies and their derivatives are innovative financial products with great volatility and high investment risks.

Although BingX is committed to providing users with easy-to-use trading tools, trading itself is still a highly sophisticated field. Trading digital assets and their derivatives are subject to high market risk and price volatility and may result in partial or total loss of account funds. You must carefully consider and exercise clear judgment to evaluate your financial situation and the aforementioned risks before using BingX Services. You shall be responsible for all losses arising therefrom. If necessary, please consult relevant professionals to make informed decisions before investing. By accessing, downloading, using or clicking on "I agree" to accept any BingX Services provided by BingX, you agree that you have read, understood and accepted all of the terms and conditions stipulated in BingX Terms of Use as well as our Privacy Policy.


Trading by copying or replicating the trades of other traders involves a high level of risks, even when copying or replicating the top-performing traders. Past performance of a BingX community member is not a reliable indicator of his future performance. Content on BingX's trading platform is generated by members of its community and does not contain advice or recommendations by or on behalf of BingX.